HOLLYWOODBETS MEDIA RELEASE: SUN MET 2017We at Hollywoodbets apologise to all our online customers affected by the system issues experienced on The Sun Met day – Saturday 28th January 2017.
We always put an emphasis on service delivery and efficiency and spend months preparing for big race days such as the Sun Met and Vodacom July. We always have our full Team on site on these special days along with outside resources, and even with all these hands on-deck, we just didn’t cut it on Met Day.
Along with recent system upgrades which we have subsequently discovered had caused the issues, we were overwhelmed by the amount of customers logging in to the website, a number that far exceeded our wildest predictions.
We began a critical appraisal on Saturday evening, have been flat out since then and are rectifying these issues, as well as working on the structure of our systems so we can make sure that your Hollywoodbets betting experience is as seamless and efficient as possible.
We thank all our clients who chose to support our business on Sun Met day, and apologize unreservedly for letting you down.