FAQ's - Frequently Asked Questions

Hollywoodbets has listed a number of Frequently Asked Questions (FAQs) below to assist you with any help you may need.

Below are a list of FAQ's that will help you with any troubles you might be experiencing with Hollywoodbets! If you can't find your issue here, feel free to call us on 08600 42387 or email us on HWHelpline@hollywoodbets.net.



Important Links
Hollywood Branches - List
Bank Details for Deposits
FICA Documents 
Lost Password
Lucky Numbers Draw Times
USSD Betting on Lucky Numbers
USSD Ticket Check
Bonus on Soccer Multiples 

New FAQs
Call Out Bet Codes - Soccer
Peach Payment - Credit Card Deposit NEW*

Quick Selection for Soccer Betting NEW*
iPAY Deposit Method
New Mobisite Features
LIVE In-Play - NEW FEATURE
Betgames Africa - FAQs

Opera Mini - Troubleshooting Hollywoodbets Mobisite*
Blackberry 10 - Troubleshooting HW Mobile*

Accounts

I am looking for the Hollywood Terms and Conditions? Where can I find them?

I need to submit FICA documents.  What do these comprise of?

I have lost my password for my Hollywood account. How do I get a new one?

How do I change my current password?

How do I change the lost password I just received in my email?

How do I find my Hollywood account number?

I have changed my email address on my profile, and now I cannot login to my account. How do I sort this out?

Can I use my Hollywood internet account to bet on the Mobile App or Mobi site?

I am a mobile / cell phone betting  account holder, and I would like to use the Hollywoodbets.net website. Do I need to register a new account?

I am a Call Centre (phone-a-bet) account holder, and I would like to use the Hollywoodbets.net website. Do I need to register a new account?

I have lost my PIN number, or I never received my PIN number. How do I get it?

I want to deposit money into my Hollywood account. What are my options?

My banking details have changed. How do I change the banking details on my Hollywood account?

How do I check my banking details?

How does the Refer A Friend promotion work?


FICA

I need to submit FICA documents.  What do these comprise of?

I reside with someone, and therefore don't have a proof of residence with my name on it? What can I do?

How do I use the FICA Self-Service website?


Hollywoodbets Mobile

How do I register for a Hollywoodbets account on Hollywood Mobile?

How does the Quick Selection Soccer betting feature work on Hollywood Mobile?

Betting

What are Odds?

What are Fractional Odds?

How do I work out the value of fractional odds?

Is there an odds table showing the decimal value of fractional odds?

How do I work out the Odds for a Multiple/All-To-Come?

What bets are on offer at Hollywood?

What is the most I can Win in one day at Hollywood?

What is a Yankee and what are the different types of Yankees?


Deposits / Withdrawals

How do I make a deposit using my credit card?

What is 3D Secure and how do I activate it?

My credit card is registered with ABSA. How do I activate for 3D Secure?

My credit card is registered with FNB. How do I activate for 3D Secure?

My credit card is registered with Nedbank. How do I activate for 3D Secure?

My credit card is registered with Standard Bank. How do I activate for 3D Secure?

How do I make a deposit using PayFast?

How do I make deposit using iPAY? - WEBSITE METHOD *NEW

How do I make deposit using iPAY? - MOBISITE METHOD *NEW

I am using CAPITEC and struggling with iPAY. Please help me?

What banks can I make a transfer into for my Hollywood betting account?

How do I find my Hollywood account number?

How Do I Withdraw Money from my Hollywood Account?

How do I withdraw money from my account at a Hollywood Branch?

How do I withdraw money from my Hollywood account on the Hollywood Website?

How do I check my banking details?


HollySixa

How does the HollySixa work?


Horse Racing

What are the different open bet types offered and payout limits on overseas racing with Hollywoodbets?

What are the different payout limits for each country?

Where can I find the Open and Exotic Bets on the Hollywood website?


What is a Fixed Win bet?

What is a SP Win bet?

What is an Open bet?

What is an Open (Tote) Win?

What is an Open (Tote) Place?

What is a Swinger bet?

What is an Exacta bet?

What is a Trifecta bet?

What is a Quartet bet?

What is a BiPot bet?

I see Hollywood's deduction percentages on scratchings have changed. Why is this?


Lucky Numbers & Powa Numbas (Power Ball)

What is Lucky Numbers?

How do you play Lucky Numbers?



What are the betting odds for Lucky Numbers?

What are the betting odds for Powa Numbas?

Depending on how many numbers I pick, how much can I win for R10?

What are the closing and result times for every Lucky Numbers and Power Ball draw?

How does the Lucky Numbers Multi work?

What are the Bonus Ball markets for Lucky Numbers Multi?

Where can I find the Lucky Stars guide?




BetGames Africa

What is BetGames Africa?

FAQs - Getting Started

The Lucky 7 Draw - Betgames Africa

The Lucky 5 Draw - Betgames Africa

The Betgames Hosts

Play in Guest Mode Now

Terms and Conditions


Rugby

How does the "Handicap" market in rugby work?

What is the "1st Scoring Points" market?

What is the "1st Try Scorer" market?

What is the "5 Way Winning Margin" market?

What is the "Double Result" market?

What is the "All Placed Kicks To Count" market?


Soccer

How does the bonus on soccer multiples with Hollywoodbets work?

What are the new FIFA World Cup markets being offered by Hollywood?

What is '90 Minute' Betting?

If a team scores in the 92nd minute, does it count for a bet I had on the full time 90 min market or total goals market?

Why is there a DRAW market for the 90 minute market in a cup game, when there has to be a winner declared?

The referee blows the final whistle at the end of 90 minutes and the score is 0-0. They decide to play extra time because it is a cup final, and one of the team scores and wins the cup. Who will be resulted as the winner of the Full Time (90 Min) market?


What is the 'Handicap' betting Market?

What is 'Half-Time' Betting?

What is the 'Double Chance' Market?

What is the 'Total Goals Under/Over' Market?


What is the 'Exact Total Goals' Market?

What is the 'Home to Win Both Halves' Market?

What is the 'Away to Win Both Halves' Market?

What is the 'First Half Both Teams to Score' Market?

What is the 'Match Flow' Market?

What is the 'Highest Scoring Half' Market?

What is the 'First Half Odd/Even Goals' Market?

What is the 'Draw No Bet (DNB)' Market?


What is the 'Clean Sheet' Market?

What is the 'Half-Time Full-Time Double' Market?



Soccer Special

How do you play the Soccer Special (Soccer 6) with Hollywoodbets?


Tennis

How does the new IPTL work? How is the format different to regular tennis?



Contact Hollywoodbets

Helpline - 08600 42387 / hwhelpline@hollywoodbets.net

Deposits - 031 334 0715 / deposit@hollywoodbets.net

Update Bank Details - bankdetails@hollywoodbets.net

Call Centre (for betting) - 08600 46559

WhatsApp - 072 821 4615
Twitter - @Hollywoodbets
Facebook - Hollywoodbets.net Facebook Page
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